Refund policy

RETURN AND REFUND POLICY

All Asphalt Syndicate products are made to order. Because each item is produced specifically for the customer, we do not accept returns or exchanges for change of mind, incorrect size or colour selection, or other buyer-remorse reasons. Please review all product information and sizing guides carefully before ordering.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery. Include your order number, a description of the issue, and clear photographs showing the item and the problem.

After reviewing the claim, we may provide a replacement or refund when appropriate. There is no charge to the customer for an approved claim involving a manufacturing or fulfillment error.

LOST PACKAGES

If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date so that we can investigate the shipment.

CANCELLATIONS AND ORDER CHANGES

Orders may be cancelled within 15 minutes of being placed. After that period, production may already have begun and we cannot guarantee that an order can be changed or cancelled.

RETURN AUTHORIZATION

Please contact Asphalt Syndicate before returning any item. Do not send products to an address shown on the shipping package without first receiving return instructions. Unauthorized returns may not be accepted or refunded.

REFUNDS

Approved refunds are issued to the original payment method. The time required for the refund to appear depends on your bank or payment provider

This policy does not limit any rights that cannot legally be excluded under applicable consumer-protection laws.