Shipping policy

SHIPPING POLICY

MADE-TO-ORDER PRODUCTION

All Asphalt Syndicate products are made to order. Please allow time for your item to be produced before it ships. Production time is separate from shipping time and may vary depending on the product, order volume, and fulfillment location.

SHIPPING TIMES AND COSTS

Available shipping methods, estimated delivery times, and shipping costs are displayed at checkout based on the products ordered and the delivery destination. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, customs processing, holidays, or other circumstances outside our control.

TRACKING

When tracking is available, customers will receive tracking information by email after the order has shipped. Tracking information may take time to update after the shipping label is created.

MULTIPLE SHIPMENTS

Products in the same order may be produced at different fulfillment facilities. As a result, an order may arrive in more than one package and at different times. Separate tracking information may be provided for each shipment.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if an address correction is required. Once an order has entered production or shipped, we cannot guarantee that the address can be changed. Additional shipping charges may apply when an order must be reshipped because of an incorrect or incomplete address.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, or other fees charged by the destination country. Unless collected at checkout, these charges are the customer’s responsibility. Asphalt Syndicate does not control customs processing times or fees.

LOST, DAMAGED OR DELAYED PACKAGES

If a package appears to be lost, please contact us within 30 days of the estimated delivery date. If an item arrives damaged, defective, or misprinted, contact us within 30 days of delivery and include your order number and clear photographs of the issue.

Orders shown as delivered by the carrier will be reviewed individually. Customers should first check the delivery location, household members, neighbours, and the local carrier before contacting us.

CONTACT

For shipping questions, contact Asphalt Syndicate at support@theasphaltsyndicate.com